Moving House Gas and Electricity - FAQ
How do I move home with Powershop?
If you’re moving home it’s easy to take Powershop with you. Simply give us call us on 0800 009 3719* and one our friendly crew members will update your information and advise on any essentials that need to be covered before your move.
How do I enter a final meter reading?
When you move out of your old property you’ll need to give us a final meter reading. You can do this on our website or app up to 3 days after you move out. Simply log into your Powershop account, select ‘Read meter’ from the menu and the address details for both of your properties will appear on screen. Select your old address, enter your reading and that’s it – you’re done. If you don't have internet access, just give us a call on 0800 009 3719. We’re open Monday to Friday 9am to 8pm.
When will the supply be turned on at my new property?
If the previous occupier or energy supplier has left the supply on at your new address, we can switch over your supply whenever you want. Just give us a date and we’ll do the rest
What happens if I've moved in and my supply is off?
Before you do anything else, check that the previous occupier hasn’t switched the supply off at the mains. If this is the case all you have to do is turn it on and you’re sorted. If they haven’t, call us on 0800 009 3719 and we’ll get you back up and running as soon as we can. There may be a delay in supply and a reconnection fee (see prices and fees) if the property has been disconnected for a significant time.